Kelly Services Customer Service Representative in San Diego, California
Kelly Services is Hiring for Customer Service Representatives. CSR-s will provide support for client pension and/or health and welfare plans using web-based systems, updating information and troubleshooting issues.
Location: San Diego, CA.
Project: June-Nov (possibly through January)
Schedule: Flexible between 6am-6pm; Monday-Friday
Training: 3-4 week training class; no time off during this period
Pay Rate: $16.25 per hour
Spanish Bilingual $16.75 per hour
Provide a high level of customer service support when handling customers- questions/complaints in respect to defined benefit pension and/or health and welfare plans.
Â· Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
Â· Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities
Â· Demonstrate ability to maintain a high level of customer service in a changeable work environment
Â· Participate in team meetings and training
Â· Possess a cooperative and positive attitude towards customers, internal contacts and team members
Â· Perform other duties as assigned
Â· Excellent ability to communicate effectively using the English language in a customer service setting,
including verbal and written communication skills
Â· Strong computer skills with the ability to navigate multiple software applications
Â· Minimum 2 years- experience in a customer service setting
Â· Ability to type 30-40 WPM
Â· Ability to work in a team environment
Â· Ability to work in a multi-tasked environment and prioritize and organize work
Â· Must have excellent attendance and be punctual to work
Â· Fluent in Spanish a plus
Â· High School Diploma
Benefits through 3rd party
Why Kelly ® ?
Services ® , we work with the best. Our clients include 95 of the Fortune
100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access
the best talent to drive their business forward. If you only make one career connection today, connect
AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
around the world and have a role in connecting thousands more with work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.