San Diego Humane Society Dispatcher in San Diego, California
Humane Law EnforcementSan Diego, California
San Diego Humane Society is hiring Full-Time Regular Dispatchers in our Humane Law Enforcement Division! Dispatchers receive emergency and non-emergency calls for service from the public, evaluate information received to provide an appropriate response to calls for service, and dispatch humane officers, field service officers, police, fire, ambulance or other assistance. The expected hire date for these positions will be May 2018 and is dependent upon funding. SUMMARY: Receive emergency and non-emergency calls for service from the public; evaluate information received to provide an appropriate response to calls for service and dispatch humane officers, field service officers, police, fire, ambulance or other appropriate assistance in accordance with established procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES:include the following; however other duties may be assigned.
Receiving and transmitting routine and emergency telephone and radio messages
Receiving and transmitting messages between field units
Maintaining radio contact with officers on assignments
Keeping the supervisor and officers informed while monitoring a multitude of other public safety radio frequencies
Answering incoming calls and directing them to appropriate department or agency as required
Assisting citizens with requests for service and general inquiries utilizing a computer system to enter and retrieve data related to calls and contacts
Preparing and maintaining logs and reports
Regularly and predictably attend work in-person as scheduled
Attend in-service training, staff and volunteer meetings as required
Wears name tag at all times during business hours
Exemplifies San Diego Humane Society’s Core Values:
Has theCourageto make tough decisions and take smart risks
DemonstratesEmpathyfor your colleagues and our guests
RemainsEngagedand committed to our mission
IsEnthusiasticand demonstrate excitement and interest in our efforts
Seeks out ways to beImpactfulin the animal welfare movement and your role
Leads withIntegrityand treat everyone with respect
Strives to beResourcefuland see challenges as opportunities for improvement
Participates in creating a thriving Culture of Philanthropy at San Diego Humane Society by:
Being knowledgeable and supportive of Society programs
Sharing their passion for service to animals, people, and our community with our guests
Serving as an inspiration to all guests by providing an exemplary level of animal care and guest service
Being able to communicate a compelling case for support that demonstrates the impact of philanthropy on San Diego Humane Society
SUPERVISORY RESPONSIBILITIES:None.SALARY:This position starts at a rate of $14.56 per hour and salary will be commensurate with experience.
EDUCATION, SKILL, EXPERIENCE:High School graduate or equivalent required. Requires one year of paid customer service experience handling high-pressure situations and dealing with difficult public contact encounters over the phone or in person; experience with heavy incoming call volume preferred; knowledge of office procedures including record keeping and prioritization skills; knowledge of basic office equipment, including computerized equipment and familiarity with MS office software preferred; ability to read, write and speak English; excellent written and verbal skills and strong interpersonal and conflict resolution skills. Bilingual-Spanish preferred. Valid CA Driver’s license and good driving record required.
PHYSICAL DEMANDS:Must be able to: talk, hear, sit, stand, twist, and turn to monitor and operate telecommunications and radio equipment; reach, grasp grip for the phone console; listen to alarms, radios and phones using a headset; move from a work station to a computer printer; communicate verbally with the public and employees; repetitively use hands to operate computers; flex the neck upward and downward; twist the neck and the waist; read computer monitors and distinguish light colors; put fingers together firmly and reach above and below shoulder level and lift, push or pull 20 pounds for lifting phone books and computer paper boxes. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT:Standard office environment, with exposure to environmental conditions that include working near and potentially caring for animals. Work hours will include varying shifts, weekends, holidays, evenings and overtime. There is a potential for exposure to parasites and infectious diseases that can be carried and transmitted by animals.